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Posted on: June 1, 2021

Beware Deceptive Electricity Supply Offers

The Town of Nantucket reminds you to be aware of deceptive electricity supply offers. Many Nantucket residents and business have recently reported suspicious and misleading sales calls.

Anyone who calls you to discuss electricity rates or promotions is from a private company trying to sell you something or to scam you for private information. Some callers will claim they work for National Grid or are approved by the Town. Please note: National Grid does not call about electric rates, gift cards, discounts, or billing, and neither National Grid nor the Town of Nantucket have authorized anyone to make sales calls on their behalf. 

We strongly advise you to ignore or hang up on these calls. If you are unsure whether the call is a scam, you can always check-in with the Town’s Energy Office (508-325-5379) or National Grid (1-800-322-3223) before agreeing to a new offer.  Do not share your National Grid account number unless, you are sure you want to switch electricity suppliers or understand the risks in doing so.

Islanders should also beware of the many ways that competitive suppliers can drive up your electricity bills. Suppliers frequently offer complicated contracts and low introductory prices that quickly escalate. Many also charge costly termination fees to end your contract. 

If you experience an interaction with an electricity supplier that you think was misleading, pushy, or deceptive please report the details to:

Department of Public Utilities Consumer Division
617-737-2836
DPUConsumer.Complaints@state.ma.us

Questions and concerns can also be directed to Lauren Sinatra, Town Energy Coordinator, at: LSinatra@nantucket-ma.gov.